Guest Service Gold ® is targeted to frontline employees with the goal of providing 
the fundamental tools, motivation and inspiration that will help them ‘Go for the Gold’ 
when it comes to providing service that goes above and beyond what is expected.

The American Hotel & Lodging Educational Institute has designed this course especially for Utah’s hospitality industry. Featuring seven principles of guest service delivery, illustrated through real stories of challenge and experience told by Utah employees.

Employers may register multiple employees at one time.

Questions about the course? Interested in customized training? Please email info@utahtourism.org.