ONLINE- Guest Service Gold® Tourism Program and Certification
ONLINE- Guest Service Gold® Tourism Program and Certification
Guest Service Gold ® is targeted to frontline employees with the goal of providing
the fundamental tools, motivation and inspiration that will help them ‘Go for the Gold’
when it comes to providing service that goes above and beyond what is expected.
The American Hotel & Lodging Educational Institute has designed this course especially for Utah’s hospitality industry. Featuring seven principles of guest service delivery, illustrated through real stories of challenge and experience told by Utah employees.
Employers may register multiple employees at one time and customized on-site training is also available upon request.
Questions about the course? Interested in customized training? Please email info@utahtourism.org.
The Guest Service Gold® Tourism online program features seven elements: Recovery: Turn It Around, Personalization: Provide an Individualized Experience, Knowledge: Be in the Know, Passion: Inspire Others, Commitment: Be All In, Inclusion: Include Everyone, and Personality: Be Yourself. Participants view video segments of real tourism employees who model the traits, engage in interactive exercises, and test their knowledge through review questions. The online program includes access to a participant workbook in PDF format.
Guest Service Gold® Tourism prepares individuals for the Certified Guest Service Professional (CGSP®)exam. Recognized worldwide, the CGSP® is the highest acknowledgement of guest service excellence for hospitality and tourism employees.
The Individual online training can be completed in two (2) hours. Following that training, the CGSP® exam consists of 30 multiple-choice questions that must be answered within one (1) hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
Program includes:
Guest Service Gold® Tourism online program
Certification exam
Please note: Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold® Tourism online training program for three (3) months from date of purchase. Access to the online certification exam is provided upon completing the training program.
